Game Changer Veterinarian Reimagines Curbside Care

Analysis by Dr. Karen Shaw Becker

Story at-a-glance

  • Dr. Brian Gray has been a veterinarian for 36 years and has done it all — large animal practice, emergency medicine, private practice and, now, mobile in-home care
  • His clients in Texas nominated Dr. Gray for a Healthy Pets Animal Game Changer award for his unwavering commitment to their care
  • Dr. Gray has dreamed for years of offering concierge-type care, where more individual attention and care can be provided, and now he offers mobile, in-home care to his clients
  • This next chapter of Dr. Gray’s career is slated to be the best, as he’s offering an upgraded, very focused gift to his clients in the form of individualized, in-home care, including wellness visits, laser therapy and more
Dr. Becker
 

We call them "Game Changers" — the exemplary, hardworking individuals who have gone the extra mile to promote animal welfare all around the world. Every week, we feature a special Game Changer, so if you know someone in your community who deserves this award, nominate them and help us get the word out about the magnificent work they do! Click .

Dr. Brian Gray has been a veterinarian for 36 years and has done it all — large animal practice, emergency medicine, private practice and, now, mobile in-home care. His clients in Texas continue to depend on his services for their pets, and have nominated Dr. Gray for a Healthy Pets Animal Game Changer award for his unwavering commitment to their care.

“I wanted to be a veterinarian since I was in ninth grade and always knew this is what I wanted to do,” he said. After graduating from Texas A&M in 1984, Dr. Gray started out in large animal practice. “If it had four legs, we would look at it.” From there, after moving to the Dallas-Fort Worth metroplex, he went into emergency medicine.

“I spent the next eight, nine years in emergency medicine, and also did relief work at the same time, where I would work all night and then I'd go work during the day in another clinic, and then I'd come back and work all night again. I was also in my 20s then, late 20s, so I had more energy,” Dr. Gray said.

After close to a decade, he went out on his own, opening up his own practice in a shopping center “on a whim.” He worked nights in the emergency clinic and days at the new practice until it got off the ground, and his practice continued growing since.

From Emergency Medicine to Mobile In-Home Care

In 2000, Dr. Gray moved his practice into a 6,000-square-foot building, running it for the next 17 years until he sold the practice in 2017. He’d dreamed for years of offering concierge-type care, where more individual attention and care can be provided, and this is where his career led him:

“I've had this idea in my head. This was my end game. So, in May (2017), I resigned from this practice and the transition wasn't what it should've been, and it was a corporate thing. But anyway, I started Dr. G's Veterinary Services. So I do mobile practice. And of course, COVID, so right at the time I'm about to launch this, here comes COVID … So it delayed it just a little bit.”

Ultimately, however, his clients sought him out to continue receiving the devoted care for their pets:

“I had clients that were saying, ‘We would love to have you come to our house. We can't get out. This curbside thing, no one's paying attention.’ So anyway, it's taken off. My long time 20, 25-year clients are finding me. It's amazing what social media does.

I have not advertised. It's just out there. They find me, which makes me feel good from the fact that, like you said, our clients do really depend on us more than I ever … I've been doing this 36 years, even more, and I'm really seeing it now how much they really do depend on us.”

In-home veterinary care allows providers to offer one-on-one individualized medicine that can’t be done on the same level in a clinic. When I’ve gone on house calls for clients, for instance, I’ve noticed things I wouldn’t have been able to otherwise — like rock hard adductor muscles due to living on slick floors.

Veterinarians can derive so much more information during an in-home visit, which translates into a much more value-added service. The dogs have less anxiety too, after getting over the shock of seeing Dr. Gray in their house:

“It’s funny … I’ve been taking care of many of these dogs since they were puppies. And they'll look at me like, what are you doing in my house? But I've already seen numerous dogs that I used to have to sedate because they were so anxious coming to the clinic.

And now, I don't have to. We're at home, they're just so much more calm … and I'm calmer … I've had clients say, you look like you feel better, you look more relaxed. It's just a win-win for everybody. It really is.”

Always Follow Your Heart, and Find a Vet You Trust

Dr. Gray wants to share a message with the world, even beyond his clients, and this is to follow your heart. “Follow what you're telling yourself, what you need to do.” This is important when looking for veterinary care, too. As Dr. Gray notes:

“For pet parents, find someone you trust. You have to find someone you trust both for your health, for their health. Find someone that you trust that will help you navigate through all the information.

There's misinformation, there's good information, we all know that. And it's overwhelming for people that can't really sift through that … Use our knowledge. Let us help, use our knowledge to help you through that.”

Having a trusted partner for veterinary care is essential for empowering you, as a pet owner, to make the best decisions to enhance the well-being of your pet. “I've always treated my clients and my patients like if this is my dog, this is what I'll do and this is what I won't do,” Dr. Gray says. “And that's always served me well.”

This next chapter of Dr. Gray’s career is slated to be the best, as he’s offering an upgraded, very focused gift to his clients in the form of individualized, in-home care, including wellness visits, laser therapy and more. To learn more about his services, you can visit Drgsvet.com.1

 

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